FAQ

GENERAL

About Mavericks

Mavericks Snacks is a healthy, junk free kids snacking brand created to fuel den-making, vine-swinging and pirate-catching adventures! We colour outside the lines, move to a different beat and aim to disrupt in a big way. Recognising the increasing childhood obesity problem and the severe lack of kid’s healthy choices, we set out to create a fun and educational brand which provides nutritionally balanced, delicious snacks. Mavericks Snacks are always vegetarian and under 100 calories per snack, just as change4life recommends.
Our mission:

  • Education – we’re helping everyone learn about nutrition and real food so we can educate our parents about better choices for all of the Maverick Makers in the UK. 
  • Empowerment – we’re empowering kids to make our own snacking choices, so that our grown-ups buy for us with confidence that we’ll eat ‘em, love ‘em and they’ll be good for us. 
  • Experience – we’re making snacking playful again! Health doesn’t mean boring to us and we never want adventures to stop. 

We know it’s hard to be a crocodile wrestling, pirate catching, gold medal winning wonder when you’re hungry. So we deliver boxes of our snacks right to your door. Go on then…..ready, set, snack!

Is there anywhere else that sells Mavericks?

Right now this website is the ONLY place to get Mavericks Snacks.


What snacks have you got?

We have a large range of snacks in different flavours, spanning across mini cookies (Smart Cookies), popping corn (Poppin’ Corn), mini breadsticks (Breadkicks), fruit cubes (Lil’ Brix)...and we are always working on making more. Check them out on the snacks page!
 

SUBSCRIBER

How does a Mavericks subscription work?

A subscription with us is super easy to start and maintain. Set up your first order through the website and simply choose how often you want a box delivered.

If you want to change how frequently they are delivered, then you can easily change your plan under my stuff. If you want to get more (or less) packs delivered, then you can change that too.

If you want to choose the snacks and swag that go in each delivery you can, if you want our website wizards to choose for you they can do that too! It’s really is up to you!

What product do you deliver?

We deliver multi-pack boxes of our snacks. Choose from our selection of Poppin’ Corn, Smart Cookies, Breadkicks, Lil’ Brix & Lace Ups and join the Mavericks Squad.

How do I know that I want a subscription?

Getting a subscription means that you can receive Mavericks snacks at your door step and don’t even have to think about it. To see how easy and simple it is, order your first box and join our squad.

Don’t worry – you can pause, change or cancel at any time!

How often can I receive snacks?

We have two options:

  • Weekly subscription of all our box sizes 

  • Monthly subscription of the 12-pack and 30-pack boxes 

How much does each box cost?

We have 3 sizes of box:

7 packs - £7.49 including delivery

12 packs - £12.49 including delivery

30 packs - £23.99 with free delivery

How much is delivery?

We include delivery in the price you see so there aren’t any surprises at checkout. But because there are no secrets in our den the delivery within each box is:

7-pack: £1.50

12-pack: £2.50

30-pack: £2.50

Can my subscription be paused or cancelled?

Absolutely! We know that you may want a break (everyone needs a holiday now and then). Just head to my stuff and under my subscriptions you can pause/stop deliveries for as long as you wish.

How do I reactivate my subscription?

Thank you for coming back! Just head to my stuff and under my subscriptions you can restart deliveries again 😊

Can I change the selection of snacks I order each week?

You sure can… Simply login before each delivery and choose a new selection yourself or have our website wizards do it for you by selecting ‘choose for me’ on the Mix and Match page.

You will also get an email from us before your adventure filled box is packed each time to remind you to login and switch up anything you want to. If you don’t make any changes you’ll receive the same snacks as your last delivery. It’s very easy and up to you how much choice you want in the order!

Can I change the size of my delivery?

Of course. Just head to my stuff and under my subscriptions simply change the order to a bigger or smaller sized box. This size will be your new recurring delivery.

Can I choose a new mission card and sticker each delivery?

You can randomise or select them each time! If you don’t do anything then we’ll automatically rotate the swag in each box. Whatever suits you 😊

Why am I limited to just two Poppin’ Corns?

Unfortunately, in our 7-pack box we can only fit in two Poppin’ Corn packs. Anymore and we can’t guarantee all your snacks will arrive in one piece at your doorstep. Luckily for you though, you can have as many as you wish in the larger boxes!

What time can I edit/cancel my order up until?

You can edit your order up until 24 hours before its due to arrive.

 

ACCOUNT

Where can I view my order history?

Head to my stuff and you can see your order history with your current order plus any previous orders you made.

Is it ok to have more than one subscription?

Why not! Head to my subscriptions imy stuff you’ll be able to add a new order.

Is it possible to change my account email address?

If you want to use a different email for your account simply go to ‘account details’ in my stuff and enter the new address.

Is it possible to change my account payment details?

Of course, just go to ‘account details’ in my stuff and enter the new details under payment info.

Is it possible to change my delivery address

Easy! Go into my stuff and alter it under the ‘account details’ section. 

 

DELIVERY

What days and times do you deliver?

We deliver Monday-Saturday; just click which day you prefer when you start a subscription and it will automatically set that day as your recurring delivery. Deliveries should be with you by 3pm in urban areas and 4pm in rural areas (with exceptions for more remote areas with limited transport infrastructure).

Where can I buy Mavericks outside of the UK [International Delivery]?

Right now we don’t offer international delivery – something we are working on for the future!

Do I need to be home to receive my order?

Our 7-pack box should fit in your letter box so if you are out all day you’ll find it dropped inside your front door. For our larger boxes just add some instructions to your order so we can pass it on to your courier and ensure your snacks are waiting where you want them.

I think I shipped to my old address, what should I do?

Don’t worry! Using the email registered to your account, contact us (hello@mavericksnacks.com) with:

  • Your order number 

  • Your delivery address 

We’ll find out what happened for you. We aim to respond within 1 day to all enquiries!

Will my snacks all be safe during delivery?

We make sure all our products are in well sealed individual packs that will arrive safely and in good condition inside the sturdy subscription box at your doorstep.

If anything is not right with the quality, please use the email registered to your account and contact hello@mavericksnacks.com with:

  • A photograph of the product

  • Your order number 

  • Your delivery address 

We’ll find out what happened for you. We aim to respond within 1 day to all enquiries.

My order hasn’t arrived

That’s strange. Please make sure you inputted the correct delivery details. If you did then contact us (hello@mavericksnacks.com) on the email address registered to your account with:

  • Your order number

  • Your delivery address 

We’ll find out what happened for you. We aim to respond within 1 day to all enquiries.

Why has my order been cancelled?

It could be one of two things.

  • It might be that your payment hasn’t passed all our security checks. Please ensure your billing information all matches with the card/PayPal account you used and go for it again. 

  • It might be that we’ve run out of the item you ordered (it happens sometimes ☹) . 

If either of these have happened, we’ll contact you and let you know what’s gone on. If not then get in touch hello@mavericksnacks.com with your email address and order number and we’ll investigate.

Can I get a refund on my snacks?

If you cancel the order before the cut off time, then we will happily refund you. Unfortunately, as our snacks are perishable we can’t offer refunds for cancelling the order once the delivery has been dispatched from our warehouse.

If your snacks arrive in a bad condition, or you have received the wrong items, please do get in touch (hello@mavericksnacks.com) on the email registered to your account with the following information:

  • Picture of products and what the issue is 

  • Order number 

  • Your delivery address 

We’ll endeavour to get back to you within 1 day and sort it out.

I’ve submitted my order but haven’t received a confirmation email

Please make sure you have correctly spelled your email address and failing that check your junk email folder. If you still aren’t sure what’s happened contact us (hello@mavericksnacks.com) on the email registered to your account with the following details:

  • Account holders name 

  • Your delivery address 

My order status is ‘in transit’, what does that mean?

That means your order has left our warehouse and is currently tearing its way towards you. Check out the tracking info in the shipping confirmation email for more details on its location.

My order status is ‘delivered’, what does that mean?

Your order has safely made it to your doorstep or in your specified location. If it’s not there check with a neighbour or email us (hello@mavericksnacks.com).

 

PRODUCT RANGE

Are Mavericks snacks good for me?

They sure are… We believe every Maverick Maker should be fired up for fun and all kinds of adventures, whether they are catching pirates, riding dragons or even just completing their homework. So we’ve created a treasure chest full of snacks to help them do just that.

Our snacks:

  • Always free from artificial colours, flavours, preservatives and GMOs 

  • Formulated to control fat, sugar and salt to be fit for kids 

  • Meet the change4life less than 100 cal per snack guidelines 

  • Contain goodness like fibre, wholegrain, protein and fruit 

  • Avoids using unnecessary allergens 

  • Always vegetarian and sometimes vegan 

  • Are tried and tested by kids, nutritionist approved and loved by grown-ups (or big-feet as we like to call them!

On the pop up window on our snacks section or on the back of each pack you can see the specific nutritional benefits of each product. 

    How long do they last?

    We recommend eating upon opening for the ultimate taste experience!!!

    Check the back of the packaging for individual best before dates.

    How should I store the snacks?

    All of our snacks should be stored in a cool, dry place.

    I have certain dietary requirements, can I eat Mavericks products?

    Please check out our handy table below which shows you which products are allergen free – please note some products are packed in facilities that also handle allergens so they may contain traces of certain allergens. Please check individual packs or pop-up windows on the snacks page for details. If you’re really not sure we’re happy to help – email hello@mavericksnacks.com.

    Our Rocket Red Breadkicks may contain Celery. 

    Gluten Free

    Vegan

    Dairy Free

    Soya Free

    Nut Free

    Egg Free

    Breadkicks

    Lightnin’ Yellow

      ✔️
         ✔️
        ✔️
        ✔️
        ✔️

    Greenzilla

      ✔️
         ✔️
        ✔️
        ✔️
        ✔️

    Rocket Red

      ✔️
         ✔️ 
        ✔️
        ✔️
        ✔️

    Poppin’ Corn

    Super Strawb

           ✔️
      ✔️
         ✔️
         ✔️
        ✔️
        ✔️

    Orange-utan

           ✔️
      ✔️
         ✔️
         ✔️
        ✔️
        ✔️

    Moon Cheese

           ✔️
         ✔️
        ✔️
        ✔️

    Smart Cookies

    Coconutter

      ✔️
         ✔️
        ✔️
        ✔️
       ✔️

    Chocomatic

       ✔️
       ✔️

    Super Strawb

      ✔️
         ✔️
         ✔️
       ✔️
       ✔️

    Lil’ Brix

    Peach Perfect

          ✔️
      ✔️
        ✔️
         ✔️
       ✔️
       ✔️

    Rap-Apple

          ✔️
      ✔️
        ✔️
         ✔️
       ✔️
       ✔️

    Bobble-berry

          ✔️
      ✔️
        ✔️
         ✔️
       ✔️
       ✔️

    Lace Ups

    Top Banana

          ✔️
      ✔️
        ✔️
         ✔️
       ✔️
       ✔️

    Yellin' Melon

          ✔️
      ✔️
        ✔️
         ✔️
       ✔️
       ✔️

    Sour Power Cherry

          ✔️
      ✔️
        ✔️
         ✔️
       ✔️
       ✔️


    Where can I see the ingredients list?

    On the back of each individual pack you can find the ingredient list and all the nutritional information. When you are on the website, simply click on the product on the snacks page and the information will pop up on your screen.

    How old should my child be to eat your snacks?

    Our products are appropriate to be eaten by kids aged 4 upwards.

     

    PACKAGING & RECYCLING 

    Is your packaging recyclable?

    Simply send the empty packs back to:

    Mavericks Terracycle, Unit R, Rudford Industrial Estate, Ford, Arundel, BN18 0BF

    We’ll then post them to our recycling partner who reuse the packaging and makes sure it is reborn again as something useful, new and exciting.

    Can I make something with the Subscription Box?

    We designed our subscription boxes to ensure they are more than just packaging. So (with the help of a grown up) follow the cutting lines carefully and make a TV show, blast music out of a new speaker, dance like a robot or race your snacks down a track!

     

    PAYMENTS & REFERRALS & GIFT CARDS

    How can I pay for my order?

    You can pay for your subscription by any of: Mastercard, Visa, PayPal, Apple Pay, Stripe.

    When will the payment be processed?

    The payment should be processed immediately when you first subscribe. After that, it will come every week or month at that same time (depending on your plan).

    How do I update my payment details?

    Head over to my stuff and edit your details under ‘account details’.

    Mavericks Birthday Sales and Gift Cards

    We are working on these at the moment. Watch this space!

    Do you have a referral program

    Invite as many pals as you want. They sign up…you unlock a reward! For every friend who signs up, you both receive £5 credit!

    P.S. Make sure you use your personal referral links. These can be found in referral & credits in the my stuff section.

    I forgot to use the referral link that someone gave me

    We can help, don’t worry. Contact us (hello@mavericksnacks.com) using the email registered to your account and let us know the email of the person you referred!

     

    TECHNICAL

    I'm having trouble using your website

    Make sure you are using a fully updated browser. If the problem persists, get in touch (hello@mavericksnacks.com) with the email registered to your account and tell us what is happening. We’ll then get back to you with help as soon as we can!

    I can't log into my account

    Please ensure you’re using the correct email address and password. Try using the ‘I forgot my password’ link and follow the instructions on the email that we send to you. If that still doesn’t solve the issue, please contact us (hello@mavericksnacks.com) with the email registered to your account and we’ll do our best to help.

    I have forgotten my password, can you help?

    Click on the ‘I forgot my password’ link and follow the instructions on the email that we send to you.

    How can I unsubscribe from your emails?

    You’ll find the link on any email we have sent you. Otherwise you can unsubscribe on the website in the ‘account details’ section in my stuff.

     

    CONTACT US 

     

    Partnerships & Media Enquiries

    If you have a partnership opportunity or media enquiry, please get hold of us via hello@mavericksnacks.com.

    Need to speak to someone?

    Feel free to email us on hello@mavericksnacks.com and we will do our best to help.

    Check out our social media pages for speedy responses and great content…

    Facebook: Mavericks Snacks

    Instagram: @mavericksnacks

    Twitter: @mavericksnacks

    Popjam: @MaverickSnacks